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Careers at IIL  

Customer Relationship Management (CRM) Administrator

New York, NY

Primary Responsibilities:

  • Define, implement and manage business and technical processes/workflows within our corporate CRM system
  • Lead the migration from Microsoft Dynamics CRM 2011 to Microsoft Dynamics CRM 2015
  • Manage and maintain all technical (and some business) aspects of the CRM system (including database maintenance, customization, etc.)

Qualifications: 
The Ideal candidate will have a good mix of experience with Microsoft Dynamics CRM, Microsoft SQL Server, programming/coding and business processes, and will be versed in both the technical and business-process aspects of Microsoft Dynamics CRM.

  • You must have experience implementing and managing a Microsoft Dynamics CRM environment (preferably, 2015), including
    • Implementing and managing processes/workflows based on business requirements
    • Creating custom entities/fields
  • You must know at least one programming language well. Knowledge of multiple languages (including C#) is preferred
  • You must know your way around a Microsoft SQL database, which includes
    • Experience with SQL Server and SQL Management Studio (2005/2008/2012)
    • Advanced knowledge of writing queries in SQL/T-SQL
  • Bachelor’s or Master’s Degree in an IT related field such as Computer Science (or equivalent combination of education and practical work experience)
  • A strong understanding of business processes
  • Strong communication skills
  • Experience with other CRM systems such as Salesforce.com is a plus
  • Experience in the training/learning field or with a Learning Management System (LMS) is a plus

Salary depends on experience. We offer a competitive benefits package and a great team-oriented work environment.

Please send your resume and salary requirements to crmjob@iil.com. Please note that all candidates will be tested on their knowledge of Microsoft Dynamics CRM, Microsoft SQL Server (including T-SQL) and any programming language indicated on their resume.

Keywords: CRM Administrator, CRM Admin, CRM Guru, CRM Database Administrator, Microsoft Dynamics CRM, Microsoft CRM, CRM Expert.

About IIL
A wholly-owned network of operating companies all over the world and clients in more than 150 countries, IIL is a global leader in training, consulting, coaching and mentoring, as well as customized course development.  Our core competencies include: Project, Program and Portfolio Management; Business Analysis; Microsoft® Project and Project Server; Lean Six Sigma; PRINCE2®; ITIL®; Leadership and Interpersonal Skills.

IIL is proud to be an Equal Opportunity Employer or “EOE” or “M/F/D/V” (Minority/Female/Disabled/Veteran.

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