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ITIL® Intermediate Level

IT Infrastructure Library (ITIL®) is a comprehensive set of best practices for IT Service Management (ITSM) and the most widely used methodology worldwide. As an Accredited Training Organization (ATO), our ITIL training provides you with a clear, accessible pathway for achieving industry-recognized qualifications and building your professional skills.

Our Intermediate Level courses encompass the full stream of Service Lifecycle and Service Capability qualifications, which focus on the broad management and practical application of each process, respectively.

Courses

Continual Service Improvement (CSI)
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Operational Support and Analysis (OSA)
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Planning, Protection, & Optimization (PPO)
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Project Management for ITIL® Professionals
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Release, Control, & Validation (RCV)
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Service Design (SD)
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Service Offerings & Agreements (SOA)
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Service Operation (SO)
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Service Strategy (SS)
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Service Transition (ST)
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