FAQs: IIL Virtual Classroom Courses
Some of our most common frequently asked questions. |
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1. What hardware and software is required to attend?
Hardware
Windows:
- Windows XP, Windows Vista, or Windows 7
- For Centra Management Server: Internet Explorer 6 SP2, IE 7, IE 8, Firefox 3, 3.1, 3.5, 3.6 Safari 4
- For Centra Web Access: IE 7, IE 8, Firefox 3.6
- 28.8 kbps or faster Internet connection
- P350+ MHz, 128+ MB memory
- 800x600 16-bit color display or better
Apple System Requirements:
- Apple System Requirements
- Mac OS/X 10.5.x, 10.6.x
- For Centra Management Server: Safari 3.2 or 4.0, FireFox 3.6
- For Centra Web Access: Safari 4, FireFox 3.6
- Local Area Network or Broadband connection
- G4 700 MHz PowerPC, 384 MB memory
- Display color depth: Thousands of colors
Software
Centra Software is required. Click here to install it and to run a System Check to confirm your computer meets the required hardware specifications.
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2. What type of audio is used for IIL Virtual Classroom courses?
IIL uses Voice over Internet Protocol (VoIP) for all IIL Virtual Classroom courses. This requires a headset with microphone. (Those attending the 1-hour webinars are not required to have a microphone.)
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3. Where do I login to my course?
https://learningcenter.iil.com/Saba/Web/Main
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4. When will I receive a login & password for my course?
Once your first registration with IIL has been processed, you will receive a one-time email from learningcenter@iil.com that will contain your user ID and password. After you have enrolled in an offering of a course (and with each subsequent enrollment), you will receive an email with details about that offering.
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5. When will I receive my course materials?
Course materials are shipped 7 days prior to the start date of each class. (Those attending the 1-hour webinars do not receive materials)
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6. What hours of the day are courses available?
To meet the demands of today’s project managers, IIL schedules classes in the morning, afternoon, and evenings. Sessions are also recorded for playback. Recordings are available for 30-days after the last session of your class.
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7. I have never participated in an IIL Virtual Classrom course. What should I expect?
Expect to be involved in lively discussions with your instructor and fellow students throughout the class. The ability to raise your hand, laugh, applaud, etc. allows for an interactive and fun learning experience. You’ll have access to your instructor during your class and between sessions, and sessions are recorded and available for you to review for 30-days.
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8. Who do I contact in case I have technical difficulties?
IIL’s Technical Support can be reached at: 1-866-893-8290 or
1-417-236-0105; from Midnight ET Monday morning through Friday 6PM ET.
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