International Institute for Learning, Inc.
Leadership and Interpersonal Skills
Virtual Communication Best Practices
Using Technology to Communicate and Collaborate
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Virtual Classroom
Course No.:
Duration:
Credits:
1083
Three 3-hour sessions
9 PDUs / 0.9 CEUs
 
Prerequisites:
Course Level:

None
Basic

 
 

About the Program
The modern workplace operates in a partially virtual world. More and more, teams are dispersed, and a large percentage of the workforce is telecommuting – at least part-time. While there are advantages to being able to utilize a wide variety of communication channels – like cell phones, Skype, videoconferencing or virtual meeting platforms – technology also presents some unique challenges in terms of communication.   

How does virtual communication affect team development and performance? How can you communicate most effectively when there are no visual cues to interpret? This course will cover a variety of techniques for effectively conveying your message when working virtually. You will learn best practices for planning and conducting virtual meetings and also how to make the best use of technology to communicate and collaborate.  
 
Who Should Attend
This course is for all employees in any job role, organization or operation.

Performance Focus

  • Increasing awareness of virtual communication skills and techniques
  • Identifying virtual meeting techniques for a geographically dispersed set of participants
  • Enhancing your ability to successfully contribute to a virtual team

What You Will Learn
You’ll learn how to:

  • Plan a virtual meeting and/or presentation effectively
  • Conduct a virtual meeting efficiently and effectively
  • Identify communication skills and techniques ideally suited for a virtual meeting

Course Overview

Foundational Concepts

  • Exercise: Challenges of a virtual team environment
  • Debrief:  Identifying patterns and root causes
  • Six centrifugal forces of virtual teams
    • Control
    • Culture
    • Communication
    • Time
    • Coordination
    • Cohesion
  • The Tuckman model of team development
  • High-performing team model
  • Exercise: Building a High-performing Virtual Team

Virtual Meeting Environment

  • Exercise:  Tips and Techniques for Working Virtually
  • Planning virtual meetings
  • Conducting virtual meetings
    • Guidelines
    • Managing participation and discussion
  • Closing a virtual meeting and follow up
  • Exercise: Getting a Virtual Meeting Back on Track
  • The skill of facilitation
    • Guidelines for intervention
    • Facilitator’s tool kit
  • Cultural awareness and impact

Communicating in a Virtual World

  • Types of virtual communication
    • Face-to-face (telepresence)
    • Audio with no visual cues
    • Written
  • The importance of congruent communication
  • Exercise: Presentation and e-mail best practices
  • Additional e-mail and presentation best practices
  • Technology as an enabler
  • Leading or working in a virtual team

Summary

  • What did we learn, and how can we implement this in our work environment?
 
 
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