About the Program
The goal of this course is to build your analytical skills by providing you with knowledge and tools to objectively evaluate a given situation. You will then utilize these tools to discover the root cause of a problem before deciding upon a course of action.
In this course, you will learn the difference between critical and analytical thinking. You will compare different thinking styles, focusing on the strengths and weaknesses of each. You will also practice selecting the most effective questions for a variety of different contexts and thinking styles.
Who Should Attend
Anyone interested in improving the effectiveness or his or her analytical skills.
- Describing the fundamentals of effective critical and analytical thinking
- Applying proven root cause analysis techniques
- Using analytical tools to discover the source of an issue
What You Will Learn
You’ll learn to:
- Analyze information using various types of analytical questions
- Separate facts from perceptions before making a decision
- Practice selecting and utilizing techniques in different situations
- Exercise: What do you recommend?
- Exercise Debrief:
- Analyzing your approach
- Exploring different approaches
- Defining what “good” looks like
- Understanding the neuroscience behind decision-making
- Exercise: Challenges and Preferences
Critical Thinking Model
- Analytical versus critical thinking – similarities and differences
- Critical thinking: the RED Model
- Recognize Assumptions
- Evaluate Arguments – different perspectives (manager, peer, client, third-party partner)
- Draw conclusions – working with the end in mind for different contexts
- Implications and consequences
- Impact Analysis: PPC – Pros / Cons / Considerations
- Exercise: Putting it into Practice
- Exercise: Defining Different Types of Questions
- Analytical thinking process
- Inquiry process – different categories of questions
- Exercise: Practicing the Inquiry Process
Root Cause Analysis
- Root Cause Analysis defined
- Exploring different toolsets:
- Exercise: Selecting and Using Techniques
- What did we learn, and how can we implement this in our work environment?