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What Are the Differences Between the ITIL® 2007 and 2011 Editions?
Watch a free video preview of IIL's exclusive new On-Demand course, which gives you critical information about the What, How and Why behind the significant ITIL 2011 Edition updates.
ITIL® 2007 to 2011 Differences
Watch this video to learn why ITIL ® 2011 Edition was created, the issues experienced with ITIL® 2007 Edition and how those are remedied in the 2011 Edition.
ITIL® 2007 to 2011 Differences – Video Package
Service Management as a Practice focuses on the critical importance of SMAP within ITIL 2011 Edition as well as the new and extensive ITIL terminology.
Service Strategy covers the significant changes to the Service Strategy section of ITIL 2011 Edition and introduces the two new SS processes.
Service Design & Service Transition concentrates on the new Design Coordination process and how Service Catalogue Management was substantially updated.
Service Operation and Continual Service Improvement covers the changes and additions to the SO flows, the restoration of old techniques and the introduction of new ones. It also addresses the role that Application Development plays versus Application Management and hones in on the redefined CSI Approach.
NEXT STEPS: What you need to do to incorporate the new information helps you take action on implementing what you have learned back in your work environment. Topics include how to: introduce business relationship management; implement training on new definitions; reclassify core / enabling / enhancing & service options; and educate the Application Development Department on the changes.
