ITIL® 2011 Edition Intermediate Level Qualifications
There are two certification streams in the ITIL Intermediate Level, and they both assess your ability to comprehend and apply ITIL concepts. You need a minimum of 15 points to complete the intermediate level, and these must be obtained as part of a balanced program overall. The two streams are the Service Capability series and the Service Lifecycle series.
ITIL® 2011 Edition Service Lifecycle Stream
The Service Lifecycle series focuses in on knowledge of ITIL® 2011 Edition practices within the Service Lifecycle context. The prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.
ITIL® 2011 Edition Service Lifecycle Courses
Service Strategy (SS): an ITIL® 2011 Edition Service Lifecycle Course
In this intensive 3-day course, you will gain a deeper understanding of the management activities, underlying concepts and processes involved in a Service Strategy environment. You will also learn how to best use these three components to enhance overall service quality and service provision during the Service Strategy phase of the ITIL® 2011 Edition Service Lifecycle.
Continual Service Improvement (CSI): an ITIL® 2011 Edition Service Lifecycle Course
This course focuses on the Continual Service Improvement phase of the ITIL® 2011 Edition Service Lifecycle. Learn in detail how CSI can be implemented within an organization to enhance overall service quality and service provision.
Service Design (SD): an ITIL® 2011 Edition Service Lifecycle Course
In this intensive 3-day course, you will learn in-depth about the management activities, underlying concepts and processes involved in a Service Design environment. This course also explores how to best use these three components to enhance overall service quality and service provision during the Service Design phase of the ITIL® 2011 Edition Service Lifecycle.
Service Operation (SO): an ITIL® 2011 Edition Service Lifecycle Course
In this course, you will gain a deeper understanding of the management activities, underlying concepts and processes involvedin a Service Operation environment. You will also learn how to best use these three components to enhance overall service quality and service provision during the Service Operation phase of the ITIL® 2011 Edition Service Lifecycle.
Service Transition (ST): an ITIL® 2011 Edition Service Lifecycle Course
This intensive three-day course focuses on the management activities, underlying concepts and processes involved in a Service Transition environment. You will also learn how to best use these three components to enhance overall service quality and service provision during the Service Transition phase of the ITIL® 2011 Edition Service Lifecycle.
ITIL® 2011 Edition Capstone Course
Managing Across the Lifecycle (MALC)
This course completes the ITIL® 2011 Edition Capability and Service Lifecycle training and leads to the award of the ITIL Expert qualification. This course emphasizes the importance of the lifecycle approach to ITSM and focuses on the business, management and supervisory objectives, purposes, processes, activities and functions within the service lifecycle – and, most importantly, on the crucial interdependencies between them.
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