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ITIL® v3 On-Demand Learning
ITIL® Awareness On-Demand
This ITIL v3 Awareness course is designed to enable participants to understand the overall structure of ITIL. The course uses an example that follows a business idea from inception to production, and the performance focus includes: Service Management and the importance of ITIL v3; Business and IT integration; the importance of Service Operation and Service Transition phases; Service Design; Service Strategy; and Continuous Service Improvement.
Course Overview
Session 1: Introduction and Service Management as a Practice (Duration: 29 minutes, 30 seconds)
Session 2: Service Strategy (Duration: 27 minutes, 11 seconds)
Session 3: Service Design (Duration: 29 minutes, 42 seconds)
Session 4: Service Transition (Duration: 35 minutes, 36 seconds)
Session 5: Service Operation (Duration: 31 minutes, 43 seconds)
Session 6: Continual Service Improvement, ITIL Certification Path, ITIL Implementation and Summary (Duration: 35 minutes, 14 seconds)
This ITIL Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers. While some understanding of Service Management knowledge is beneficial, previous knowledge of ITIL® is not required to complete this course. Note that there are approximately four hours of homework (sample exam questions) assigned during the course.
Please note: The ITIL® Foundation exam is not available in a virtual format. As a result, separate arrangements must be made by the participant to schedule this exam. Various options are available depending on the participant's geographic location. Please contact your sales representative for further details.
Price: $850 | 12 Hours | 1.2 CEUs | 12 PDUs
ITIL® Apps
IIL ITSM iCoach
Personalize your study plan for the ITIL® V3 Foundation Exam with the IIL ITSM iCoach. Quiz yourself with over 200 questions categorized by the five lifecycles of the ITIL V3 Foundation Syllabus. Choose Study Mode for instant feedback or Exam Mode to simulate the actual test. USD $7.99
IIL ITSM iCoach Lite
The ITSM iCoach Lite app will give you a taste of what the full app – the IIL ITSM iCoach – has to offer. Quiz yourself with 40 questions categorized by the five lifecycles of the ITIL V3 Foundation Syllabus. FREE
