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ITIL® 4 and the Pillars of Digital Transformation

With Akshay Anand

About the Webinar

In the age of the (digital) service economy, there has been a lot of ink spilled in lauding digital transformation initiatives, but research shows that about half fizzle out before they can deliver sustainable change. What are the common failure patterns, and equally, what models can organizations use to plan their digital transformation initiatives? And what part can ITIL® 4, the most widely adopted service management framework, play in structuring and delivering meaningful organizational change?

What You Will Learn

After this one-hour session, you will be able to:

  • Understand some of the causes of failure in digital transformation initiatives
  • Describe how different parts of the organization need to be thinking about and integrating efforts during digital transformation initiatives
  • Describe how ITIL® 4 concepts, publications, and certifications can help practitioners, leaders, and managers in managing digital transformation initiatives
This webinar provides up to 1.0 PDU:
  • 0.50 Strategic PDUs
  • 0.50 Technical PDUs for PMP/PgMP/PMI-ACP/CAPM and all DA certifications
Continue Learning with IIL – Join our ITIL® 4 Foundation live virtual course, or take the course on demand. You’ll learn the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. For group or onsite training opportunities, contact us.



Akshay Anand
Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, and has occasionally been spotted tweeting as @bloreboy.