International Institute for Learning, Inc.
Leadership and Interpersonal Skills
Intercultural Competence
Leveraging the Power of Diversity
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Traditional Classroom
Course No.:
1 Day
7 PDUs / 0.7 CEUs
Virtual Classroom
Course No.:
Two 3-hour sessions
6 PDUs / 0.6 CEUs
Course Level:



About the Program
Intercultural competence is a business imperative in today’s workplace. To be successful, you need to know how to communicate and collaborate with people of different cultures and backgrounds.  The focus of this course is on exploring the concept of Cultural Intelligence and developing the skills that will enable you to leverage diversity as a competitive global advantage.

This course will help you gain a deeper understanding of “culture” – what it means and how it impacts how we act, what we say, and how we relate to others.  You will learn about the benefits and challenges of working with a cross-cultural team. You will also explore your own cultural identity and discover the four capabilities that comprise Cultural Intelligence.

Diversity provides tremendous value to organizations, and this course will help you recognize and leverage the benefits it offers. Building your intercultural competence will ultimately make you more effective in both your personal and professional life.

Who Should Attend
This course is for all employees in any job role, organization or operation.

Performance Focus

  • Increasing awareness of cultural diversity and its benefits
  • Identifying strategies to build cross-cultural teams
  • Applying social science to your workplace encounters

What You Will Learn
You’ll learn how to:

  • Compare and contrast cultural norms
  • Leverage cultural diversity and navigate potential cultural misunderstandings

Course Overview

Foundation Concepts

  • What is culture?
  • The Iceberg Model of culture
  • Understanding world cultures
    • Norms
    • Values
    • Assumptions
    • Beliefs
  • Introduction to Intercultural Competence

The Social Science of Cultural Intelligence

  • What is Cultural Intelligence?
  • The four Cultural Intelligence capabilities
    • CQ drive – motivation
    • CQ knowledge – cognition
    • CQ strategy – meta-cognition
    • CQ action – behavior
  • Exercise: Cultural profiles
  • Geert Hofstede’s Cultural Dimensions Theory
    • Six dimensions of values
    • Selected country profiles

How Culture Impacts Relationships

  • Cultural differences in communication
  • Communication filters
  • Message delivered = Message received
  • The danger of making assumptions
  • Enrichment Activity: TED Talk – Chimamanda Adichie: The Danger of a Single Story
  • The importance of perspective

Working with Cross-Cultural Teams

  • Diversity defined
  • Cross-cultural teams (CCTs)
  • The Iceberg Model revisited
    • The use of space
    • Relationship to time
  • Challenges of working with CCTs
    • Mindset
    • Toolset
    • Skillset
  • The Power of diversity
  • Best practices for building CCTs
  • Exercise: Creating your Personal Action Plan


  • What did we learn, and how can we implement this in our work environment?
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