(Rev. February 2017)
IIL and its affiliates believe that maintaining client trust and confidence is a high priority. We understand that you are concerned with how we treat non-public personal information (e.g., Customer Information) that we collect from you or from other sources about you in the course of providing you with our products and services. For this reason, we want you to understand how we work to protect your privacy when we collect and use information about you, and the steps we take to safeguard that information.
Browsing and Collection through IIL's Websites
IIL collects customer information through its web site. We use this information to process orders and registrations, enhance our customers' shopping experience, and communicate with our customers about products, courses, services, and promotions. We do not share the information you provide us online with outside companies or third party entities except for those Universities that we have relationships with if you have chosen to participate in that relationship.
When you place an order or register with us, we only collect the necessary personal information needed to fulfill your order or registration.
If you register for our online products or services, we retain your user ID and password and other information about your use of our websites in order that we may recognize you as a registered user. We may obtain your e-mail address from you or from another source. We may send you e-mail offers for our products and services. We may also send you e-mails for third party products and services we think may be of interest to you. All e-mail offers we send to you include an opportunity to opt out from future e-mail offers.
If you use our forums and portals, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Protecting your order information is our priority. We use Secure Sockets Layer (SSL) encryption technology to protect the information you submit.
SSL encrypts your order information to avoid the decoding of that information by anyone other than IIL. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. You can also double-check by looking at the URL line of your browser: When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call 1-800-325-1533 or +1-212-758-0177 to place your order or register over the phone.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, IIL cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
Disclosure of Information
IIL may disclose (unless you opt out) to affiliated third parties with whom IIL is engaged in a joint marketing arrangement Personal Information we receive from your order or registration, whether verbally, written or electronic. This information would include your name, address, email, phone number and other pertinent information.
Individuals have the right to access their personal information that we hold about them. If any personal information is inaccurate or processed in violation of the Privacy Shield Principles, an individual may request that personal information be corrected, amended, or deleted.
Right to Opt Out of Information Sharing
If you prefer that we not disclose your Personal Information to affiliated third parties, you may opt out of those disclosures. That is, you may direct us not to make those disclosures (other than disclosures permitted or required by law). Users have the option to opt-out of any email marketing related communications at any time simply by going to Unsubscribe. You can also contact firstname.lastname@example.org, call 1-800-325-1533 or +1-212-758-0177 or write to us at IIL Customer Services, 110 East 59th Street, New York, NY 10022-1380 to opt-out of email and/or postal mail marketing communications.
If you opt out from receiving e-mail offers, we may still send (via e-mail or otherwise) important information about your account(s) with us (if applicable) regarding products/services that you have previously purchased.
Use of Agents
We use an outside shipping company to transport orders, and a credit card processing company to complete the transaction for goods and services. We also use an outside company to enable our "live chat" service. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Links to Other Web Sites and Services
IIL's Web site may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy. You should review those policies before visiting the web sites. IIL has no responsibility for linked web sites and provides these links solely for the convenience and information of our visitors.
IIL reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. IIL is liable for appropriate onward transfers of personal data to third parties.
Privacy Shield Disclaimer
For personal information of customers that IIL receives from the European Union, IIL has committed to handling such personal information in accordance with the Privacy Shield Principles. IIL has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access and enforcement.
In compliance with the Privacy Shield Principles, IIL commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact IIL at: email@example.com or write to Privacy Coordinator, International Institute for Learning, Inc., 110 East 59th Street, New York, NY 10022-1380.
IIL has further committed to refer unresolved Privacy Shield complaints to AAA/ICDR, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit www.icdr.org for more information or to file a complaint. The services of AAA/ICDR are provided at no cost to you.
In addition to the above dispute resolution mechanisms, individuals may invoke binding arbitration if their complaint is not resolved by AAA/ICDR or by the Department of Commerce. For more information about binding arbitration, please visit https://www.privacyshield.gov/. IIL is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
IIL complies with the Privacy Shield Framework set forth by the U.S. Department of Commerce and European Commission regarding the collection, use and retention of personal information from European Union member countries. To learn more about the Privacy Shield program, and to view the company's certification, please visit https://www.privacyshield.gov/.
A "cookie" is a small piece of information that many web sites use to help make shopping online easier. This information is stored on your computer's hard drive to help you move faster through the website experience. IIL does not store personally identifiable information in your cookie.
If you have any questions about security on our Web site, feel free to contact firstname.lastname@example.org or write to Privacy Coordinator, International Institute for Learning, Inc., 110 East 59th Street, New York, NY 10022-1380.