As organizations embrace digital transformation, the increase in digital business capabilities drastically increases digital business risk. The focus on ITSM must be expanded to embrace the central requirements of a digital business; how do we align people, practices, technology, and culture to help create, protect, and deliver digital business value for our stakeholders? In this session, you will learn how to use overlay models to assess digital business capabilities against your existing practices (regardless of frameworks, models, quality systems, etc.), identify gaps, and integrate your abilities to build adaptive, resilient organizations that can successfully create, protect, and deliver digital business value. Discover how you can use Digital Value Management Systems ™ to help you assess organizational capabilities for governance and assurance, planning, design, organizational change, execution, and innovation.
Patrick has 30+ years expertise in IT Services marketing, sales, development, deployment, and learning services. He is a Certified Distinguished ITIL V2 Service Manager/ITIL V3 Expert/ITIL 4 Managing Professional Oversee delivery and consulting services for a global NIST Cybersecurity Professional Program. He has run an accredited learning consultancy primarily focused on working with IT organizations and learning companies trying to better align their services with their business clients to improve efficiency and effectiveness and deliver better value. Patrick has extensive executive-level experience in market strategy, business planning, enterprise sales, marketing, and solution development and deployment. He is committed to helping customers achieve tangible bottom line results with improved quality and quantity of business. He focuses on learning program development and delivery in ITIL, Service Management, Project/Program Management, Business Analysis and Requirements Management, Agile/Scrum, Governance, and Information Security/Assurance.