Agile and Scrum 2024
Online Conference

Renee Fishel

Building Bridges: Resolving Conflicts with Empathy

Renée Fishel

Engineering Manager
IBM

About the Presentation

Empathy is a critical tool for project managers to effectively manage and resolve conflicts. By practicing empathy, project managers can gain a deeper understanding of the issues at hand and work towards a mutually beneficial resolution that takes all perspectives into account. In doing so, they can create a positive and productive work environment, where individuals feel heard and valued, and conflicts are resolved in a constructive manner. Ultimately, empathy allows project managers to build strong relationships and promote effective communication, leading to successful project outcomes and a positive team culture.

Key Takeaways

  1. Understand what empathy is and how using it can make you a better project manager.
  2. Gain coaching techniques to develop conflict resolution skills.
  3. Learn how empathy leads to more positive project outcomes.

About the Presenter

Currently managing in an engineering team at IBM, Renée is a passionate advocate for Agile. Earning her Executive MBA from the Quantic School of Business and Technology, she spent years honing her skill in project management and servant leadership. Discovering the powerful benefits of Agile methodologies, she achieved certifications as an ICAgile Facilitator & Coach as well as her PMP, helping organizations improve their agility and flexibility in a rapidly changing business landscape. In her free time, Renée writes about the importance of prioritizing wellness in one’s personal and professional life on her blog TheHealthyMBA.com.