(Revised October 2023)
Browsing and Collection Through IIL's Websites
IIL collects visitor information through its website. IIL uses this information to process orders and registrations, to enhance the user experience, and to communicate with the customer about products, courses, services, and promotions. IIL does not share the information you provide online with outside companies or third-party entities except for those Universities and third parties with whom IIL has a relationship and which are involved in providing you with the service you have chosen.
When you visit IIL’s websites (e.g., iil.com, blog.iil.com, learning-center.iil.com), IIL may collect information such as:
- IP address (to track numbers of visitors and visits)
- Geo-location data
- Length of time spent on the website
- Pages clicked
- Websites from which you were referred
When you place an order or when you register on IIL’s websites, IIL may collect information such as:
- First and last name
- Mailing address
- Email address
- Phone number
- Job title
- Data for social networks
- Areas of interest
- Interest in IIL products
- Company name and address
Although IIL may give you an opportunity to provide additional helpful information, only the information in the required fields needs to be provided.
IIL implements and maintains appropriate technical and physical security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.
Protecting your order information is IIL’s priority once it is received. IIL takes reasonable steps to prevent the loss, disclosure, misuse and unauthorized access of your Personal Data.
Please be advised that IIL cannot fully eliminate the security risks associated with the transmission of Personal Data through IIL’s websites or the storage of Personal Data on IIL’s systems, nor can IIL fully eliminate the risk of hackers illegally entering and obtaining access to Personal Data. Should the security of IIL’s systems be breached, IIL commits to notify you within 72 hours of such a breach and specify what information may have been compromised.
Right to Opt-Out of Information Sharing
If you prefer that IIL not disclose your Personal Information to affiliated third parties, you may opt out of those disclosures. That is, you may direct IIL not to make those disclosures (other than disclosures permitted or required by law). You have the option to opt-out of email marketing-related communications at any time simply by following the unsubscribe instructions contained in each of the email communications you receive, or by going to https://www.iil.com/unsubscribe/.
You may also opt-out of email and/or postal mail marketing communications by contacting [email protected], calling 1-800-325-1533 or +1-212-758-0177, or writing to IIL Customer Services: 485 Madison Avenue, 13th Floor, New York City, NY 10022-5803.
If you opt out from receiving email offers, IIL may still send (via email or otherwise) important information about your account(s) with IIL (if applicable) regarding products/services that you have previously purchased.
In addition, you have the right to access your personal information that IIL holds at any time. If you would like to change, amend, correct and/or delete your information, please contact [email protected], call 1-800-325-1533 or +1-212-758-0177 or write IIL Customer Services: 485 Madison Avenue, 13th Floor, New York City, NY 10022-5803.
Lastly, if you believe any personal information is inaccurate or processed in violation of the EU-U.S. Data Privacy Framework (DPF) Principles, the CASL, or the GDPR, please contact [email protected] or write to Privacy Coordinator, International Institute for Learning, Inc., 485 Madison Avenue, 13th Floor, New York City, NY 10022-5803.
Use of Agents
IIL uses an outside shipping company to transport orders, and a credit card processing company to complete the transaction for goods and services. IIL also uses outside companies to enable “live chat” service (Hotjar), gather information needed to serve you as a client (Jotform), analyze how you use IIL services and to gather information for targeted advertising and other marketing initiatives (Google Analytics). These companies do not retain, share, store or use personally identifiable information for any other purposes.
Links to Other Websites and Services
IIL’s websites may contain links to other websites that are not under IIL’s control. These websites have their own policies regarding privacy, and IIL recommends that you review those policies. IIL has no responsibility for linked websites and provides these links solely for informational purposes and for the convenience of visitors.
IIL reserves the right to disclose your personally identifiable information as required by law and when IIL believes that disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, court order, or legal process served on IIL’s website. IIL is liable for appropriate onward transfers of personal data to third parties.
IIL’s websites do not knowingly collect Personal Data from children under thirteen (13). In addition, IIL does not intend to collect Personal Data from children under 13. If you become aware that a child has provided IIL with Personal Data without parental consent, please contact [email protected] so that IIL may take steps to remove the data.
EU-U.S. Data Privacy Framework (DPF) Principles Disclaimer
For customers’ personal information that IIL receives from the European Union, IIL has committed to handling such personal information in accordance with the DPF Principles. IIL has certified that it adheres to the DPF Principles of notice, choice, onward transfer, security, data integrity, access and enforcement.
In compliance with the DPF Principles, IIL commits to resolve complaints about IIL’s collection or use of your personal information. EU individuals with inquiries or complaints regarding IIL’s DPF Principles policy should first contact IIL at [email protected] or write to Privacy Coordinator, International Institute for Learning, Inc., 485 Madison Avenue, 13th Floor, New York City, NY 10022-5803.
IIL has further committed to refer unresolved DPF Principles complaints to AAA/ICDR, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from IIL, or if IIL has not addressed your complaint to your satisfaction, please contact or visit https://www.dataprivacyframework.gov/s/ for more information or to file a complaint. The services of AAA/ICDR are provided at no cost to you.
In addition to the above dispute resolution mechanisms, individuals may invoke binding arbitration if their complaint is not resolved by AAA/ICDR or by the Department of Commerce. For more information about binding arbitration, please visit https://www.dataprivacyframework.gov/s/. IIL is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
IIL complies with the DPF Principles Framework set forth by the U.S. Department of Commerce and European Commission regarding the collection, use, and retention of personal information from European Union member countries. To learn more about the DPF Principles program, and to view the company’s certification, please visit https://www.dataprivacyframework.gov/s/.
Contact Information and Right to Change Policy