Change Management 2.0: Do Humans Still Need Humans?

Jorgelina Bross-Puglisi

Trainer and Consultant

International Institute for Learning, Inc.

About the Presentation

Digital transformation has reached a tipping point where technology often evolves faster than the people using it. While AI can generate a communication plan in seconds, it cannot navigate the nuance of human fear or the politics of organizational resistance.

In this session we will talk about who are the most successful Project Managers: those who act as “Human Shields” for their teams, using AI to manage the logistics of change so they can focus on the psychology of it.

Key Takeaways:

The Hybrid Change Framework: A blueprint for balancing automated communication with high-stakes human intervention.
The Resistance Discovery Engine: Use AI to analyze sentiment and find the gap in stakeholder buy-in before it turns into a roadblock. 
The Human-Centric Success Metric: Move beyond “Did they adopt the tool?” to “Do they feel capable and safe using it?” Track trends, not scores.

About Jorgelina Bross-Puglisi

Jorgelina is an accomplished industrial engineer, project manager, and consultant with solid international experience in various industries. She has conducted numerous projects in more than 15 countries in Latin and North America, Europe, and Asia. She is a results-oriented leader, with excellent communication and facilitation skills.

Follow Jorgelina Bross-Puglisi on LinkedIn.