Research shows that 70% of change initiatives fail in large organizations. The largest factor contributing to this failure rate is leadership – the inability to plan and lead people through change.

In many change situations, tremendous focus is put on strategy, processes, and systems, while the issue of changing people’s behavior is assumed it will “just happen”. In this interactive course, you will learn why the people side of change is crucial. 

We will begin by understanding why and how people resist change, and how important it is to become strong and effective change champions. Next, we will focus on critical change management practices – creating our vision of the future state, planning for acceptance in our change audience and stakeholders, mitigating threats, and capitalizing on opportunities. We will use metrics to plan, show progress, and confirm success. Lastly, we will focus on the need to reinforce and sustain change, and to prevent relapse to old ways and methods.