BUSINESS RELATIONSHIP MANAGEMENT INSTITUTE

BRM Institute is the world’s premier membership, professional development, and official certification organization dedicated to serving the global business relationship management (BRM) community.

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FREQUENTLY ASKED QUESTIONS

WHAT AXELOS COURSES DOES IIL CURRENTLY OFFER AND IN WHAT MODALITY?

IIL offers AXELOS courses in both Traditional and Virtual Classrooms. ITIL, MSP, PRINCE2 6th Edition and PRINCE2 Agile are also available On-Demand. The On-Demand courses are indicated by the word “Passport” in the course title.

WHERE CAN I LOCATE INFORMATION ON COURSE DURATION, PREREQUISITES, PRE-WORK AND EXAM INFORMATION FOR A SPECIFIC AXELOS WORKSHOP?

The course descriptions found on our website contain all of the needed information.

WHAT IS INCLUDED IN THE PRICING?

All course materials are included with the workshop: workbook, manual and exam.

HOW LONG DO I HAVE TO COMPLETE MY PASSPORT COURSE?

Access to Passport products are valid for a period of twelve (12) months.

CAN I GET AN EXTENSION FOR MY PASSPORT COURSE?

Access to Passport products is valid for a period of twelve (12) months from the day you receive access. If you do not complete the course within the twelve (12) month timeframe, you will need to purchase the course again.

HOW ARE COURSE MATERIALS SENT TO ME?

Depending on the course and the modality, you will either receive hard copy workbooks or access to an electronic download. The Manual is typically a hard copy but electronic versions are available and can be used in open-book exams.

CAN I TAKE AN AXELOS WORKSHOP AND NOT TAKE THE EXAM?

Yes. However, one attempt at the official certification exam is included in every AXELOS training workshop fee. You will only receive the official certification if you take and pass the corresponding exam.

WILL I RECEIVE A CERTIFICATE OF COMPLETION AT THE END OF THE WORKSHOP?

IIL will send a letter of attendance to you once course attendance has been verified.

WHO ADMINISTERS THE AXELOS EXAMS?

PeopleCert administers the exams.

WHAT ARE THE GENERAL EXAM FACTS FOR AXELOS WORKSHOPS?

For Traditional Classroom workshops: Paper-based exams will be administered on the last day of class

For Virtual Classroom/On-Demand workshops: Exams will be administered via an online voucher.

HOW LONG ARE EXAM VOUCHERS VALID?

Exam vouchers are valid for one year from the date of issue.

HOW DO I REGISTER FOR AND SCHEDULE MY ONLINE PROCTORED EXAM?

You will receive an email directly from PeopleCert regarding exam registration and scheduling. Please follow the instructions as indicated in that email. More information can be found here.

WHAT DO I DO IF I NEED A VOUCHER EXTENSION?

Contact help@iil.com directly BEFORE the voucher expires to pay an extension fee. Extensions will not be granted after the expiration date.

WHAT DO I DO IF MY EXAM VOUCHER EXPIRES?

If the one-year access to the exam voucher has expired, extensions cannot be granted. Contact help@iil.com directly for pricing and information regarding purchase of an additional voucher. Payment in full may be required before the voucher will be assigned.

WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS FOR AN ONLINE PROCTORED EXAM?

Please see the minimum requirements here.

CAN I TAKE THE EXAM AT A LOCAL TESTING CENTER?

This depends upon location and availability. Pearson Vue and Prometric provide testing for some AXELOS certification exams. Please check the Pearson Vue and Prometric websites' PeopleCert provider pages for additional information. If you do not see an option for the exam you are looking for, contact your local testing centers for additional information.

WHAT ARE THE SPECIFIC DETAILS OF MY EXAM?

This information can be found on the individual course certification webpage at www.iil.com. Information will also be included in the Welcome Letter you will receive prior to the course.

WHEN WILL I RECEIVE MY EXAM RESULTS?

Preliminary results will be available on the same day. Official results will be released directly to you 2-3 business days after being validated by PeopleCert.

HOW WILL MY RESULTS BE DISPLAYED?

The results will display as a percentage of success per topic. There is no question by question analysis.

WHAT IF I DO NOT PASS THE EXAM ON THE FIRST TRY?

If you do not pass the first attempt, you can try again as soon as you like. Payment will be required in full prior to booking the exam. Please contact IIL for additional information regarding the resit process and fees.

HOW DO I ACCESS MY OFFICIAL AXELOS CERTIFICATE?

Please log in to your PeopleCert candidate portal to download a PDF of your official AXELOS certificate. Paper copies can be printed by you or ordered from PeopleCert for a fee. Please see this FAQ for complete instructions.

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The BRM Knowledge Path to Success

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AVAILABLE BUSINESS RELATIONSHIP MANAGEMENT INSTITUTE COURSES

Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. The class is designed to facilitate an understanding of BRM fundamentals and is open to everyone (at any level and from any role) wanting to learn more about interacting with and/or how to achieve success through the BRM profession.


Business Relationship Management Professional (BRMP®) provides a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.


The CBRM® Practitioner Qualification is intended for the intermediate-to-advanced Business Relationship Manager, as it focuses on advancing to the role of Strategic Business Relationship Manager. As such, the primary focus is on strategic business relationship management, leveraged to optimize business value to the enterprise.


Strategic Partnering Approach Workshop is designed to help business professionals partnering with key business partners in co-creating a journey map for reaching and sustaining strategic partnerships that drive increased collaboration and ensure value recognition across the organization.