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Evolution in Service Management Through ITIL® 4

With Eppo Luppes


Curiosity and some familiarization with IT Service Management (ITSM)

About the Webinar

ITIL® 4 framework is built on the established core of best practices in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for value co-creation via products and services. The objective of this webinar is to provide an introduction and a glimpse into the ITIL® 4 framework.

What You Will Learn

After this one-hour session, learners will have an overview of:

  • Key concepts of ITIL® 4
  • Four dimensions of ITIL® 4
  • Purpose and components of the ITIL® 4 service value system
  • Activities of service value chain
  • Value streams
  • Guiding principles
  • ITIL® 4 milestones and how to initiate your ITIL® 4 journey

This webinar will provide up to 1.0 PDU.


Eppo Luppes
Eppo is a Project Manager Professional, researcher, trainer, and consultant with over 34 years of international experience. He has been part of many successful IT Service Management projects resulting in many satisfied customers. He has in-depth knowledge, proven skills, and is well respected throughout the support community, particularly for his focus on quality operations and customer satisfaction. Eppo has proven talent for transforming creative ideas into effective solutions.