Closing the Trust Gap: Communicating Project Decisions in an AI-Influenced World

Communicating project decisions has always required careful calibration—balancing strategic and tactical concerns while adapting messages to diverse stakeholder needs. As generative AI becomes embedded in project workflows, that challenge is evolving. AI can accelerate and standardize communication, but it can also introduce unintended effects: uneven trust, reduced nuance, and disconnection between message and audience.

Leveraging the four business personality archetypes (Directors, Thinkers, Relators, and Socializers, based on the work of Tony Alessandra and Michael J. O’Connor), this session introduces a practical matrix for understanding how project decisions are received. We explore how AI can disrupt this dynamic, affecting how decisions are communicated and how they are interpreted across stakeholder groups.

Participants will gain an actionable, audience-aware approach to communicating project decisions in AI-influenced environments–strengthening trust, improving alignment, and supporting effective leadership in today’s evolving project landscape.

Debra Kahn, CPTC, PMP, is a content strategist, consultant, and speaker specializing in high-quality, responsible communication in AI-influenced environments. She brings over 20 years of corporate experience in content development and transformation, including roles as a program manager and content strategist for Oracle. As Founder of DK Consulting of Colorado, she helps organizations develop effective communication strategies and strengthen content governance, operations, and quality.

Debra holds an MA in English and has taught communication at universities in northern Colorado. She speaks internationally on content strategy, communication quality, and human-centered practices in project environments. Through practical insight and real-world experience, she empowers project professionals to lead boldly, influence effectively, and turn complexity into competitive advantage.