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The Experience Culture – Pathway to Project Management Evolution
With Dr. Al Zeitoun

ABOUT THIS WEBINAR Some cultures focus on command and control of the hierarchy. The result is that only the executives can initiate certain activities and make critical decisions. The frontline workers have little or no authority and/or power to solve customers’ problems in a novel way. Executives that are rewarded for meeting budgets and deadlines

The Experience Culture – Pathway to Project Management Evolution
With Dr. Al Zeitoun
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ITIL® 4: The ITSM Framework for Your Digital Transformation

ITIL® 4 – The ITSM Framework for Your Digital Transformation
By Alessandra Fabian

ITIL is the most widespread and accepted IT Service Management approach in the world.

ITIL helps people and organizations to leverage IT in order to sustain business growth and evolution.

To obtain the optimal value from IT and digital services, organizations that provide services are called upon to define a clear model of abilities, skills and competences to align with customer needs. These capabilities are identified in ITIL best practices.

ITIL, as a professional certification scheme, provides a practical, comprehensive and proven guide to creating a service management system, to support businesses that benefit from IT-enabled services.

ITIL® 4 – The ITSM Framework for Your Digital Transformation
By Alessandra Fabian
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ITIL® 4 and the Pillars of Digital Transformation
With Akshay Anand

ABOUT THE WEBINAR: In the age of the (digital) service economy, there has been a lot of ink spilled in lauding digital transformation initiatives, but research shows that about half fizzle out before they can deliver sustainable change. What are the common failure patterns, and equally, what models can organizations use to plan their digital

ITIL® 4 and the Pillars of Digital Transformation
With Akshay Anand
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