AXELOS STRATEGIC ACCREDITED TRAINING ORGANIZATION

AXELOS’ Strategic Partner Scheme FOR EXAMINATION INSTITUTES AND ACCREDITED TRAINING ORGANIZATIONS AIMS TO ASSIST AND SUPPORT ITS STRATEGIC PARTNERS TO GROW AND DRIVE THE AXELOS GLOBAL BEST PRACTICE PORTFOLIO.

AXELOS is responsible for developing, enhancing and promoting a number of best practice frameworks and methodologies used globally by professionals working primarily in IT service management, project, programme and portfolio management and cyber resilience.

These methods, including ITIL®, PRINCE2®, MSP® and our collection of cyber resilience best practice products, RESILIA®, are adopted by private, public and voluntary sectors in more than 150 countries to improve employees’ skills, knowledge and competence in order to make both individuals and organizations work more effectively.

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CONTACT US FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT AXELOS COURSES DOES IIL CURRENTLY OFFER AND IN WHAT MODALITY?

IIL offers AXELOS courses in both Traditional and Virtual Classrooms. ITIL, MSP, PRINCE2 6th Edition and PRINCE2 Agile are also available On-Demand. The On-Demand courses are indicated by the word “Passport” in the course title.

WHERE CAN I LOCATE INFORMATION ON COURSE DURATION, PREREQUISITES, PRE-WORK AND EXAM INFORMATION FOR A SPECIFIC AXELOS WORKSHOP?

The course descriptions found on our website contain all of the needed information.

WHAT IS INCLUDED IN THE PRICING?

All course materials are included with the workshop: workbook, manual and exam.

HOW LONG DO I HAVE TO COMPLETE MY PASSPORT COURSE?

Access to Passport products are valid for a period of twelve (12) months.

CAN I GET AN EXTENSION FOR MY PASSPORT COURSE?

Access to Passport products is valid for a period of twelve (12) months from the day you receive access. If you do not complete the course within the twelve (12) month timeframe, you will need to purchase the course again.

HOW ARE COURSE MATERIALS SENT TO ME?

Depending on the course and the modality, you will either receive hard copy workbooks or access to an electronic download. The Manual is typically a hard copy but electronic versions are available and can be used in open-book exams.

CAN I TAKE AN AXELOS WORKSHOP AND NOT TAKE THE EXAM?

Yes. However, one attempt at the official certification exam is included in every AXELOS training workshop fee. You will only receive the official certification if you take and pass the corresponding exam.

WILL I RECEIVE A CERTIFICATE OF COMPLETION AT THE END OF THE WORKSHOP?

IIL will send a letter of attendance to you once course attendance has been verified.

WHO ADMINISTERS THE AXELOS EXAMS?

PeopleCert administers the exams.

WHAT ARE THE GENERAL EXAM FACTS FOR AXELOS WORKSHOPS?

For Traditional Classroom workshops: Paper-based exams will be administered on the last day of class

For Virtual Classroom/On-Demand workshops: Exams will be administered via an online voucher.

HOW LONG ARE EXAM VOUCHERS VALID?

Exam vouchers are valid for one year from the date of issue.

HOW DO I REGISTER FOR AND SCHEDULE MY ONLINE PROCTORED EXAM?

You will receive an email directly from PeopleCert regarding exam registration and scheduling. Please follow the instructions as indicated in that email. More information can be found here.

WHAT DO I DO IF I NEED A VOUCHER EXTENSION?

Contact help@iil.com directly BEFORE the voucher expires to pay an extension fee. Extensions will not be granted after the expiration date.

WHAT DO I DO IF MY EXAM VOUCHER EXPIRES?

If the one-year access to the exam voucher has expired, extensions cannot be granted. Contact help@iil.com directly for pricing and information regarding purchase of an additional voucher. Payment in full may be required before the voucher will be assigned.

WHAT ARE THE MINIMUM SYSTEM REQUIREMENTS FOR AN ONLINE PROCTORED EXAM?

Please see the minimum requirements here.

CAN I TAKE THE EXAM AT A LOCAL TESTING CENTER?

This depends upon location and availability. Pearson Vue and Prometric provide testing for some AXELOS certification exams. Please check the Pearson Vue and Prometric websites' PeopleCert provider pages for additional information. If you do not see an option for the exam you are looking for, contact your local testing centers for additional information.

WHAT ARE THE SPECIFIC DETAILS OF MY EXAM?

This information can be found on the individual course certification webpage at www.iil.com. Information will also be included in the Welcome Letter you will receive prior to the course.

WHEN WILL I RECEIVE MY EXAM RESULTS?

Preliminary results will be available on the same day. Official results will be released directly to you 2-3 business days after being validated by PeopleCert.

HOW WILL MY RESULTS BE DISPLAYED?

The results will display as a percentage of success per topic. There is no question by question analysis.

WHAT IF I DO NOT PASS THE EXAM ON THE FIRST TRY?

If you do not pass the first attempt, you can try again as soon as you like. Payment will be required in full prior to booking the exam. Please contact IIL for additional information regarding the resit process and fees.

HOW DO I ACCESS MY OFFICIAL AXELOS CERTIFICATE?

Please log in to your PeopleCert candidate portal to download a PDF of your official AXELOS certificate. Paper copies can be printed by you or ordered from PeopleCert for a fee. Please see this FAQ for complete instructions.


AVAILABLE AXELOS COURSES

This program is aimed to drive transformational change throughout an organization. This new enterprise agility guidance empowers individuals to use a lightweight tailorable framework to understand, engage with, and champion change by embracing agile and lean ways of working.


ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.


ITIL® v4 is the ultimate in IT best practice. It builds on all the best things from ITIL® and expands IT and service operations into the future.


Management of Portfolios (MoP) seeks to build on and better coordinate existing best practice processes. MoP approaches the management of change projects and programmes from a strategic viewpoint. It provides an overview of all change activities including what is in the portfolio, what it is costing, what risks are faced, what progress is being made, and what the impact is on business as usual and the organization’s strategic objectives.


The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor the MoP guidance and to analyze portfolio data, documentation, and roles in relation to a scenario situation. You should, with suitable support, be able to advise on the implementation of appropriate practices and techniques, and apply the method to a live portfolio, but may not be sufficiently skilled to do this appropriately for all situations.


Management of Risk (M_o_R) provides new guidance around risk which can be used across an organisation. Within project and programme environments, there will always be risks which need to be identified, analysed, and managed. Other areas of an organisation will also be exposed to risks as operational functions are carried out. M_o_R provides guidance on how best to deal with this.


Management of Risk (M_o_R) provides new guidance around risk which can be used across an organization. Within project and programme environments, there will always be risks which need to be identified, analyzed, and managed. Other areas of an organization will also be exposed to risks as operational functions are carried out. M_o_R provides guidance on how best to deal with this.


Management of Value (MoV®) is guidance released by AXELOS, and focuses on best practice principles, approaches, tools, and techniques for the effective use of resources so as to maximise value added for all aspects of an organisation’s activities.


This three-day course provides participants with a thorough understanding of the Managing Successful Programmes (MSP®) programme management methodology, providing the knowledge needed to confidently understand and explain the use of MSP to manage programmes in line with strategic aims of a business and its day-to-day running.


MSP® Foundation Passport is your route to achieving MSP® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the Foundation exam.


The Managing Successful Programmes (MSP®) Practitioner Course provides an opportunity to learn how MSP can be applied to real live programmes and it prepares participants for the MSP Practitioner examination.


MSP® Practitioner Passport is your route to achieving MSP® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the Foundation and Practitioner exams.


P3O is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations.


P3O is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations.


PRINCE2® (6th Edition is the current version) is a structured, process-based approach to project management providing a methodology which can be easily tailored and scaled to suit all types of projects.


PRINCE2® (6th Edition is the current version) is a structured, process-based approach for project management providing a methodology which can be easily tailored and scaled to suit all types of projects.


PRINCE2® 6th edition Foundation Passport is your route to achieving the PRINCE2® Foundation certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2® 6th edition Foundation examination.


PRINCE2® 6th edition Practitioner Passport is your route to achieving the PRINCE2® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2® 6th edition Foundation and Practitioner examinations.


PRINCE2 Agile® provides structure, governance, and control when working with agile concepts, methods, and techniques. It is a solution combining the flexibility and responsiveness of Agile with the clearly defined framework of PRINCE2. PRINCE2 Agile® framework covers a wide range of agile concepts, including SCRUM, Kanban, and Lean Startup.


PRINCE2 Agile® Foundation Passport is your route to achieving PRINCE2 Agile® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation exam.


PRINCE2 Agile® is a solution combining the flexibility and responsiveness of Agile with the clearly defined framework of PRINCE2®. PRINCE2 Agile® framework covers a wide range of agile concepts, including Scrum, Kanban, and Lean Startup. The PRINCE2 Agile® Practitioner certification teaches you to blend structure, governance and control with agile methods, techniques, and approaches.


PRINCE2 Agile® Practitioner Passport is your route to achieving PRINCE2 Agile® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation and Practitioner exams.


PRINCE2® Passport is your route to achieving the PRINCE2® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2® 6th edition Foundation and Practitioner examinations.


PRINCE2 Agile® is a solution combining the flexibility and responsiveness of Agile with the clearly defined framework of PRINCE2. PRINCE2 Agile® framework covers a wide range of agile concepts, including SCRUM, Kanban, and Lean Startup.


AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business.