Designing for Adaptability in the Age of AI

By Roy Schilling

Abstract

  • AI can make individual work dramatically faster, while the organization around
    that work may continue to operate at much the same pace.
  • That gap can undermine the return on AI investment when decisions, priorities, funding, and management practices do not evolve along with the work.
  • Designing for Adaptability means creating an organization that can recognize changing conditions, respond deliberately, and redirect attention and resources as what matters changes.

For decades, organizations operated in an environment where work moved at a largely human pace. Ideas had to be researched, shaped, reviewed, and turned into action by people, so progress naturally took time. The organization around that work evolved to support that pace.

Organizations are operating in an environment that is changing faster than many of the structures, processes, and management practices they rely on.
Customer expectations are shifting, competitive pressure is rising, and technology is changing what work can be done and how it is performed. AI is accelerating these changes, making it possible to produce, analyze, and adapt work at a speed that would have been difficult to imagine only a few years ago.

Organizations are investing heavily in that potential. Yet many of those investments are being introduced into organizations that were designed for a vastly different environment.

Want to go deeper? Catch Roy’s on-demand video presentation, Built for Yesterday: Why Product Thinking Matter More than Ever, at IPM Day 2026, where he will walk through how to put Product Thinking to work in your organization.

About the Author

Roy Schilling

Roy Schilling

Roy Schilling is an Enterprise Transformation Coach, trainer, and founder of PivotAgility with more than 30 years of experience across technology, product development, delivery, leadership, and organizational change. He has worked across many industries, helping organizations improve adaptability, make better decisions, and connect work and investment to meaningful outcomes. His current work explores how AI is changing the speed and economics of work, exposing organizational assumptions built for a different environment and increasing the importance of context, judgment, and adaptability.

Follow Roy Schilling on LinkedIn: https://www.linkedin.com/in/royschilling/