ABOUT THIS WEBINAR

ITIL 4 framework is built on the established core of best practices in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for value co-creation via products and services.

The objective of this webinar is to provide an introduction and a glimpse into the ITIL v4 framework.

WHAT YOU WILL LEARN

After this one-hour session, learners will have an overview of:

  • Key concepts of ITIL service management
  • Four dimensions of ITIL service management
  • Purpose and components of the ITIL service value system
  • Activities of Service value chain
  • Value streams
  • Guiding principles
  • ITIL v4 Milestones & how to initiate your ITIL journey

THIS WEBINAR PROVIDES 1 PDU.

Facilitator:


Rakhee Thakur

Rakhee Thakur is an IIL Trainer and Consultant, Service Management professional and ITIL® expert with over 25 years of worldwide experience in multi-cultural environments and in all stages/phases of Service Management, Project Management, and the Software Development Life Cycle.