Lean Six Sigma - How Rigor, Engagement, and Focus are Transforming Our Supply Chain
Karen Johnson-Susko
VP Operational Excellence - Supply Chain
Veolia Water-Tech
About the Presentation
Lean Six Sigma continues to remain highly relevant in modern organizations, providing a structured, data-driven approach to improving processes, reducing defects, and enhancing operational performance.
This session shares how one organization revitalized its Lean Six Sigma culture after losing momentum through acquisition. By returning to fundamentals and partnering with IIL, the company launched a focused program that is having remarkable results to their supply chain and their customers. In just a short time, projects have generated $1.8 million in projected savings, with significant additional value expected.
Equally important, their employees are engaged, their supply chain is solving core process issues, and their customers are feeling the difference.
Key Takeaways
- Rebuild Lean Six Sigma capability by returning to fundamentals and embedding a data-driven culture.
- Engage employees to solve root-cause process issues and deliver measurable supply chain improvements.
- Align operational excellence with customer satisfaction and sustainability to drive lasting value.
About Karen Johnson-Susko
Karen Johnson-Susko has over 27 years in the water treatment industry, and specializes in orchestrating large-scale operational improvements that deliver substantial cost savings and efficiency gains across global networks. As a change catalyst, she leverages her expertise in Lean Six Sigma and digital transformation to optimize end-to-end supply chain and customer fulfillment operations.
Beyond operational excellence, I am deeply committed to fostering inclusive workplace cultures and giving back to our communities. She currently serves as North American Inclusion & Diversity Leader, and Chairperson of the United Way of Bucks County Board of Directors.
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