The Impact of Artificial Intelligence on Stakeholder Relations Management Practices

The emergence of AI advancements, such as ChatGPT, and the subsequent surge in its utilization, have highlighted the importance of establishing well-defined objectives and criteria to determine the appropriate extent of AI integration in project decision-making and problem-solving processes.

Often, decisions within organizational contexts are influenced by power dynamics and notions of control, where the loudest voices tend to prevail. Achieving consensus and transparency with affected stakeholders will be crucial in determining the optimal level of AI implementation. If a decision carries implications for human life, a future article will delve into the necessary validation processes.

In cases where stakeholder trust in AI adoption cannot be fostered, it may be necessary to explore alternative approaches to decision-making or problem-solving, free from AI practices. However, this may prove increasingly challenging for larger organizations that view AI as an efficiency enabler.

Companies must adopt a firm ethical stance regarding the inclusion of stakeholders in the decision-making process at the project’s outset, allowing them to choose whether AI can or should be utilized and to what extent. This enables adequate time to prepare but also commences to move people up the engagement curve from hearing the message, to understanding their place in the verification and validation of the decision and to then own the outcome.