This paper will attempt to understand the lubrication that makes the skills that education, MBA classes, and training provided by mentors work and why it is imperative to the successful implementation of not only business skills but life skills. This lubrication, relationship skills, will be broken down into three components: Respect, Rapport and Trust.

Considering the current pandemic, any discussion of relationship skills would not be complete without bringing up the impact technology has on building respect, rapport and trust. In addition, in today’s global workplace, culture also has an impact on relationship skills.

This paper was written not to minimize the importance of the “hard” skills, such as accounting, scheduling and budgeting, rather to discuss how to make them work more effectively by introducing an often-missing foundation to those skills.


About the Author:


Ed Lively

Ed Lively  (MBA, PMP, CSPO, CSM) brings a wealth of experience to the project management field as a practitioner, presenter, mentor and author. An IIL Senior Consultant and Trainer, Ed is enthusiastic about motivating and developing others and has taught thousands of managers, team members and executives from 32 industries and 16 countries.