ITIL® 4 – The ITSM Framework for Your Digital Transformation
By Alessandra Fabian
ITIL is the most widespread and accepted IT Service Management approach in the world.
ITIL helps people and organizations to leverage IT in order to sustain business growth and evolution.
To obtain the optimal value from IT and digital services, organizations that provide services are called upon to define a clear model of abilities, skills and competences to align with customer needs. These capabilities are identified in ITIL best practices.
ITIL, as a professional certification scheme, provides a practical, comprehensive and proven guide to creating a service management system, to support businesses that benefit from IT-enabled services.
ITIL® 4 – The ITSM Framework for Your Digital Transformation
By Alessandra Fabian Read More »