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The Importance of Change Transition within Business Management By Dr. Mark Reeson Check out IIL’s Change Management Courses Here!  » Abstract Change is a constant in business, and how a business manages change can have a big impact on its success. Proper transition planning and management can help a business navigate changes smoothly and minimize

Working with Toxic Project Team Members By Harold Kerzner, Ph.D. Abstract Often, project managers find themselves without the option to select their collaboration partners during project execution. In due course, all project managers encounter individuals who lack engagement and exhibit harmful behaviors. These individuals openly critique the company, their teammates, and the projects, all the

Free Newsletter | Learner Login Emotional Intelligence and The Project Manager By Harold Kerzner, Ph.D. and Elissa Farrow, Ph.D. Abstract The field of project management has witnessed numerous advancements and continuous improvement efforts across various leadership applications and management domains. While past efforts primarily focused on structural and technical aspects, recent developments have embraced the

Achieving consensus and transparency with affected stakeholders will be crucial in determining the optimal level of AI implementation.

Free Newsletter | Learner Login From Predictive to Agile: How to Choose the Right Project Management Methodology By Harold Kerzner, PhD., and Cynthia Snyder Dionisio, MBA, PMP Abstract “From Predictive to Agile: How to Choose the Right Project Management Methodology” highlights the shift from traditional predictive project management methodologies to agile and hybrid approaches. The

The Evolution of Project Management explores the transformation of project management from traditional methodologies to modern approaches.

ITIL is the most widespread and accepted IT Service Management approach in the world.

ITIL helps people and organizations to leverage IT in order to sustain business growth and evolution.

To obtain the optimal value from IT and digital services, organizations that provide services are called upon to define a clear model of abilities, skills and competences to align with customer needs. These capabilities are identified in ITIL best practices.

ITIL, as a professional certification scheme, provides a practical, comprehensive and proven guide to creating a service management system, to support businesses that benefit from IT-enabled services.