International Institute for Learning, Inc.
Project Management for IT Professionals
Project Management for ITIL® Professionals
Increasing the Level of Success in ITIL Projects
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs

A basic understanding of ITIL

Course Level:



About the Program
While ITIL professionals are very effective individuals, they usually have had little or no training in the principles of project management. Learning the important aspects of successful project completion through trial and error not only increases project cycle time but also adds an unnecessary burden. This valuable learning series is designed to help ITIL professionals with the challenging aspects of project management that are critically important to project completion. Participants will utilize the tools, techniques, and concepts to help ensure that ITIL projects are successfully completed with buy-in from project stakeholders.

Who Should Attend

  • Individuals responsible for managing, leading, coordinating, and supporting ITIL projects
  • Team members and sponsors who will benefit from learning basic concepts, tools, and techniques

Performance Focus

  • Using the tools and techniques necessary to ensure that a cross-functional team successfully completes a project on time
  • Gaining practical skills, concepts, and principles that can be taken back to the job and applied to any ITIL project

What You Will Learn
You’ll learn how to:

  • Develop project charters and project plans
  • Work in cross-functional teams without direct authority
  • Identify and manage threats and opportunities
  • Identify and influence stakeholders to assure change
  • Effectively communicate in and around a project
  • Identify project tasks, tasks durations, and a project schedule
  • Manage project decisions and project meetings

Course Overview

Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • ITIL recap
  • Introduction to Project Management
  • The Five Project Management Process Groups
  • The 10 Project Management Knowledge Areas

Project Initiation

  • Project Generation
  • Project Charter
  • Organizational Change Management
  • Assuring Project Support
  • Emphasizing Shared Need for Change 

Project Planning

  • Developing the Project Plan
  • Communication Management
  • Work Breakdown Structure
  • Responsibility Assignment Matrix (RAM)
  • Estimating Schedules and Budgets
  • The Network Logic Diagram
  • Schedule Development and Critical Path Method
  • Project Risk Management

Project Execution

  • Choosing the Right Decision-Making Approaches
  • Planning Effective Project Meetings
  • Conflict Resolution
  • Effective Negotiation for the Project
  • Mobilizing Stakeholder Commitment (Stakeholder Analysis and Stakeholder Influencing strategies)

Project Monitoring and Controlling

  • Project Control
  • Project Reporting
  • Taking Corrective Action

Project Closure

  • Learning from Experience


  • What did we learn, and how can we implement this in our work environments?

ITIL® is a registered trade mark of AXELOS Limited.

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