International Institute for Learning, Inc.
Project Management Advanced Courses
The Project Management Office
A Building Block for Achieving and Managing PM Effectiveness
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Traditional Classroom
Course No.:
2 Days
14 PDUs / 1.4 CEUs
Virtual Classroom / On-Demand Learning
Course No.:
Four 3-hour sessions
12 PDUs / 1.2 CEUs
A good working knowledge of project management, as well as some experience managing projects
Course Level: Intermediate/Advanced

About the Program
This course addresses the complex issues of how to integrate a Project Management Office (PMO) into the organization while avoiding bureaucracy, turf wars and other resistance to a disciplined and flexible PM process throughout the enterprise. Working with our experts, you will assess the needs of your organization for a PMO, be ready to design the kind of PMO that will be most effective for you and define the path to PM maturity and competency.

Issues addressed include: multiple levels of PMOs, project autonomy, the methodology role of the PMO and whether the PMO should be the “home” of project managers or an enabling organization that supports project excellence and portfolio management.

Who Should Attend
The course is designed for senior PM practitioners, PMO staff, managers of PMs and others who want to know what a good PMO is and how to build and maintain one.

Performance Focus
The goal of this course is to equip you with the necessary knowledge and skills to establish, improve and work with a PMO that will be the catalyst for enterprise project management excellence.

What You Will Learn
You’ll learn how to:

  • Describe why it is advantageous for an organization to have a PMO
  • Differentiate between different views of project success and the role of the PMO as a facilitator to assure success for all stakeholders
  • Recognize that the PMO can operate on a continuum from providing specific functions that support individual projects to being responsible for the results of all of the enterprise’s projects
  • Describe the importance of periodic evaluations of projects and other Enterprise Project Management (EPM) processes (e.g., portfolio management) to provide an objective view of maturity and performance
  • Describe project management maturity, metrics at maturity levels and the roles and responsibilities of the PMO in a maturity assessment
  • Describe the role of the PMO in performing a competency analysis and developing and using a competency model
  • Determine the steps needed to implement a PMO and effectively position it within the organization

Course Overview
Getting Started

  • Introductions
  • Course structure
  • Course goals and objectives

Foundation Concepts

  • Defining a PMO and EPM
  • The importance of a PMO
  • The desired organizational environment
  • Key characteristics of a PMO

Project Success: Different Measures and Views

  • Definition of project success
  • Client and team views of project success
  • Ways to quantify project success
  • Approaches to rate and evaluate the success of the project at frequent and regular intervals

PMO Functions: Project-Focused and Enterprise-Focused

  • Organization goals and their influence on PMO functions
  • Different levels of coverage for the PMO in the organization
  • Project- and enterprise-focused functions

The PMO and Project Control, Audit, and Recovery

  • Establishing a control process to identify troubled projects
  • Describing the PMO’s role in review, audit and recovery
  • Identifying troubled projects and conducting a project audit
  • Supporting project recovery

The PMO's Role in Project Management Competency Development

  • Definition of competency
  • The importance of competency in project management
  • The PMO’s role in performing a competency analysis
  • The PMO’s role in developing and using a competency model

Project Management Office: Maturity Levels

  • Definition of maturity and organizational/enterprise project management
  • The PMO and maturity models
  • Metrics and key performance indicators
  • Role of the PMO in the maturity assessment process

The Ten-Step Implementation Process

  • Goals for the PMO
  • Commitment for a PMO
  • PMO functions, roles and responsibilities
  • Processes and tools to be provided by the PMO
  • The PMO resource estimation process
  • The needed budget for the PMO
  • Staffing the PMO
  • Assimilating the PMO


  • What did we learn, and how can we implement this in our work environments?
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